Support
We're here to help you get the most out of our products.
Email Support
For technical support, bug reports, feature requests, or general inquiries, please reach out via email.
hello@inux.coResponse Time
We aim to respond to all support requests within 48 hours during business days. For urgent issues, please mark your email as urgent and we'll prioritize it accordingly.
What to Include in Your Support Request
To help us assist you more efficiently, please include the following information:
- •Product name: Which plugin or app you're using
- •Version: The version number of the product
- •Platform: WordPress/WooCommerce version or Shopify store URL
- •Description: A clear description of the issue or question
- •Steps to reproduce: If reporting a bug, include steps to reproduce it
- •Screenshots: If applicable, include screenshots or error messages
Quick Links
Frequently Asked Questions
Do you offer phone support?
We primarily provide support via email to ensure we can properly document and track all issues. For complex issues, we may schedule a video call if needed.
What are your support hours?
We monitor support emails during business days (Monday-Friday). While we aim to respond within 48 hours, we typically respond much faster. Urgent issues are prioritized.
Can you help with custom development?
Yes! If you need custom features or modifications beyond what our products offer, please reach out and we can discuss your requirements. Book a call to discuss your project.
I found a bug. How do I report it?
Please email us at hello@inux.co with as much detail as possible, including steps to reproduce, screenshots, and your environment details. This helps us fix issues faster.
What We Support
WooCommerce Plugins
- • Installation and setup assistance
- • Configuration help
- • Bug fixes and troubleshooting
- • Feature requests
Shopify Apps
- • App installation and setup
- • Integration assistance
- • Technical support
- • Custom development inquiries
Ready to Get Help?
Send us an email and we'll get back to you within 48 hours. For urgent matters, please mark your email as urgent.
Contact Support